Refund & Returns Policy

Last Updated: August 2026

At Snugglies, we are committed to providing quality products and a positive shopping experience. If there is a problem with your order, we will do our best to resolve it fairly and promptly.

Returns

Our products are made to order. For this reason, we generally do not accept returns or exchanges for changes of mind, incorrect size selection, or personal preference, except where required by applicable law.

Damaged or Defective Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your order number

• The name used to place the order

• A description of the issue

• Clear photos showing the product and packaging

We will review the information and determine the appropriate solution. If the issue is approved, we may offer a replacement or refund.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders can be cancelled before production begins.

Once production has started or the order has been shipped, cancellation may no longer be possible, except where required by applicable law.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Customers in the European Union may have additional statutory rights, including certain rights to cancel or withdraw from a purchase. These rights remain unaffected by this policy.

Policy Changes

Snugglies reserves the right to update this policy from time to time. Any changes will be published on this page with a new Last Updated date.